Refund Policy

At Lankee Technologies Ltd. ("Lankeetech", "we", "us", or "our"), we strive to ensure that every hardware procurement and advisory service meets your expectations. We offer a 7-day return and refund window subject to the terms and conditions outlined in this policy. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return and refund, your item must meet the following criteria:

Unused & Original Condition: The hardware must be unused, in the same condition that you received it, and must include all original packaging, manuals, cables, and accessories.

Proof of Purchase: A valid receipt, invoice, or order confirmation from Lankeetech must be provided to complete your return.

Brand-New Devices: Unopened brand-new hardware is fully eligible for a return within 7 days. If a brand-new device has been opened and activated, it may be subject to a restocking fee unless a verified hardware defect is present.

UK-Used / Certified Pre-Owned: Certified pre-owned devices must be thoroughly inspected within the 7-day window. Returns are strictly accepted for hardware malfunctions or discrepancies not disclosed prior to purchase.

Certain situations and items are exempt from being refunded:

• Any request made after the 7-day period has elapsed.
• Hardware showing signs of physical damage, drops, liquid spills, or power surge impacts caused by the client.
• Devices with modified operating systems, rooted/jailbroken software, or broken security seals.
• Custom software licenses, advisory fees, or specialized procurement service charges once rendered.

Once your returned item is received and inspected by our technical team, we will send you an email notification to confirm receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of business days.

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a verified hardware defect or an error on our part. Shipping costs are non-refundable. Depending on your location, the time it takes for your exchanged product to reach you may vary.

This Refund Policy shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Nigeria.